Information, advice, and professional telephone guidance will be provided in critical situations and emotional states of distress such as emotional crises, anxiety, depression, family violence cases, loss of loved ones, etc.
References of medical services, clinics, or laboratories are provided where the beneficiary can obtain discounts and preferred pricing.
Information, advice, and nutritional telephone counseling are provided through our specialists, focused on improving eating habits and promoting a balanced diet according to the beneficiary's profile.
We coordinate the dispatch of a general practitioner to your home or where required for a face-to-face patient assessment. If necessary, a prescription will also be issued. The service is available nationwide, 24 hours a day, 365 days a year.
In case of a medical emergency, information, advice, and guidance are provided by telephone related to first aid, illnesses or pathologies, family planning, prevention of self-medication, side effects, interpretation of laboratory tests, among others. Services available nationwide, 24 hours a day, 365 days a year.
When required, we manage the dispatch of ground or air ambulance services for scheduled transfers or in emergencies to the hospital or care center. Service is available nationwide, 24 hours a day, 365 days a year.
In the event of a medical emergency, the beneficiary may request to contact general practitioners and specialists via video conference, who will help them with their discomfort and take the necessary measures to stabilize them as required.
We provide a preventive or diagnostic consultation, oral examination and cleaning, fluoride treatment, and discounts on more than 168 dental procedures with preferred costs.
For prevention, a free eye exam is offered with our network of providers and an optical program with preferred pricing that includes both the frame and prescription lenses.
