Medical Assistance

Nothing like having peace of mind knowing that your health is taken care of and in good hands. With our medical assistance service, we offer our users the peace of mind they need knowing that we are always there, just when they need us the most. Everything is coordinated through professionals who are ready to support them 24 hours a day, 365 days a year.

Ambulance Service

We coordinate the dispatch of ground or air ambulance to the required Hospital or Care Center for either scheduled transfers or any case of emergency. We provide this service nationwide, 24 hours a day and 365 days a year.

Telephone Medical Orientation

We provide the service of a general practitioner who provides information, advice and guidance via telephone related to: first aid, ailment or pathologies, family planning, prevention of self-medication, side effects, interpretation of lab analysis among others. Availability is at a national level 24 hours a day, 365 days a year.

Doctor to home delivery

We coordinate the dispatch of a general practitioner to the home or wherever our user requires for a patient assessment in person, and the medical prescription will be extended if necessary. This service is available nationwide, 24 hours a day, 365 days a year.

Nutritional Orientation

Information, advice and nutrimental telephone counseling is provided through our specialists, 24 hours a day, 365 days a year. This orientation is focused on improving eating habits, recommendations on physical conditioning, guidelines for a balanced diet according to the user profile, calculation of ideal weight and body mass index, support on control of obesity and weight, nutritional recipes and practices, as well as help and guidance in calorie counting, among others.

Discounts on medical services, clinics and labs

Reference is provided to medical services, clinics and laboratories in which our users can obtain discounts and preferential pricing.


We provide attention and care with certified doctors live through a digital platform.

Psychological Support

This service consists of providing information, advice and professional telephone counseling in critical situations of emotional behavior and mood states such as emotional crisis, anxiety, depression, situations of domestic violence, loss of loved ones, etc. This assistance is provided by qualified psychologists who provide guidance to the patient, through the model of Brief Therapy until the emergency is over; granting a personalized and totally confidential treatment. A referral is also made to a specialist (psychologists and psychiatrists) if necessary, to follow up on the case. Available 24 hours a day, 365 days a year.

Medical Concierge

We provide support to our users for locating and shipping medications and specialized orthopedic devices.

Nurse Service

We coordinate the dispatch of nurses to the home of our users.

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